Terms of service

These terms are an agreement between you and [company name] (ABN [ABN]), who runs Glamin. By creating an account you agree to them on behalf of yourself and your business.

The service

Glamin helps hair and makeup artists manage enquiries, bookings, agreements, invoices, payments and the day itself. We are still improving it: some features are new, and we may change, add or remove features. We will tell you before removing anything you rely on.

Your account

• Keep your sign-in details private. You are responsible for what happens in your account, including what team members you invite do.
• You must be at least 18 and able to enter into this agreement for your business.
• Give accurate business details, as they appear on your invoices and agreements.

Free trial, plans and billing

• New accounts get a free 30-day trial without a card.
• Plans are billed monthly or yearly in advance, in Australian dollars, including GST, through Stripe. Prices are on our pricing page; we will give you at least 30 days’ notice of a price change.
• You can change plans at any time; the difference is prorated. You can cancel at any time from Settings › Billing, and keep full access until the end of the period you paid for.
• If a trial ends without a plan, or a plan ends, your account becomes read-only: you can still see everything and export your records, but not change them, until you choose a plan.

Your information and your clients’ information

• You own the information you put into Glamin. We use it only to provide the service, as our privacy policy explains.
• For your clients’ information, you are responsible for collecting it lawfully, telling your clients how you use it, and getting their consent where needed, including for health information such as allergies and for anyone under 18.
• Emails you send through Glamin must follow the Spam Act 2003: send marketing only with consent and include a way to unsubscribe.

Card payments from your clients

If you connect your own Stripe account, your clients pay you directly through Stripe. Stripe’s terms apply between you and Stripe, and you are responsible for refunds and disputes with your clients. We do not take a fee from these payments unless we tell you in advance.

Fair use

Don’t use Glamin to break the law, send spam, store content you have no right to, try to get into other accounts, or overload or attack the service. Plans include limits on team logins, storage and emails, shown on the pricing page. We may suspend an account that breaks these terms, after warning you where we reasonably can.

Availability and support

We work to keep Glamin available and your information safe and backed up, but we can’t promise it will never be unavailable or that it will be free of errors. Keep your own copies of anything critical. For help, email support@example.com.

Our liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that can’t be excluded. Where we are allowed to limit our liability, it is limited to supplying the service again or paying the cost of having it supplied again, and in any case to the fees you paid us in the 12 months before the claim. We are not liable for indirect losses such as lost profits or lost bookings, except where the law says we must be.

Ending the agreement

You can stop using Glamin at any time and ask us to close your account; we will delete your information as the privacy policy describes. Before closing, you can export your records, and we will send you a full copy of your information if you ask. If we ever stop offering Glamin, we will give you at least 60 days’ notice to export it.

Changes and the law

We may update these terms and will tell you by email at least 30 days before significant changes take effect. These terms are governed by the laws of Victoria, Australia.